Damaged by Freight Carrier: If your package arrives visibly damaged, do not reject it. Contact us within 7 days of delivery at sales@rivalpsusa.com with your order number, photos of the damage, and a photo of the shipping label and SKU. We will work with you to send replacement parts or process a return.
Damaged or Missing Parts: If your product arrives with damage or missing parts not visible from the outside, email sales@rivalpsusa.com with photos and your order number. Items must not be fitted. We will send replacement parts or a full replacement as needed.
Wrong Product / Manufacturer Defect: If you received the wrong item or there is a defect, email sales@rivalpsusa.com. We will cover all costs to make it right. Items must not be fitted unless authorized by Rival.
Change of Mind Returns: Returns accepted within 14 days of purchase. Items must be unfitted, in original packaging, and in 100% resaleable condition. A minimum 20% restocking fee applies. Return shipping is at the customer's expense. Shipping charges are non-refundable.
Cancellations: Call 832-663-5770 (9am–5pm CST) as soon as possible. Orders cancelled before processing incur no fees. Once shipped, the Change of Mind Returns policy applies.
All returns require prior RMA approval. Do not send items back without an RMA number. Contact: sales@rivalpsusa.com
Verify fitment by year/make/model before install. If you're unsure, message our team — we'll confirm before you cut into anything.
Available shipping options are shown at checkout. Returns are available on eligible uninstalled parts in original packaging.
